You can revoke your declaration of contract within 14 days without giving reasons in text form (eg
letter, fax, e-mail) or – if the goods arrive before the deadline – also by returning the item. The period begins upon receipt of this instruction in text form, but not before receipt of the goods by the consignee (in the case of recurring delivery of similar goods not before receipt of the first partial delivery) and also not before fulfilment of our information requirements pursuant to Article 246 § 2 in conjunction with § 1 paragraph 1 and 2 of the German Civil Code as well as our obligations pursuant to § 312g Paragraph 1 Sentence 1 BGB in conjunction with Article 246 § 3 of the German Civil Code. The timely dispatch of the revocation or of the goods is sufficient to ensure the revocation period. The revocation must be sent to:
Synapsis NT UG (Haftungsbeschränkt)
In the case of an effective revocation, the services received at both ends must be returned and any benefits (eg interest) drawn. If you can not or do not return or receive the received performance as well as usages (for example, advantages of use) or only in a deteriorated state, you must provide us with this information. For the deterioration of the goods and for drawn benefit, you must only pay for the value of the goods as far as the use or the deterioration is due to a handling of the thing, which goes beyond the examination of the characteristics and the function. “Testing the properties and functioning” is the testing of the respective goods, as it is possible in the store business. Transportable items are returned at our risk. You must pay the regular cost of the return if the delivered product corresponds to the ordered and if the price of the returned item does not exceed an amount of 40 Euro or if the price is higher and at the time of the revocation you have not yet fulfilled the consideration or a contractually agreed partial payment. Otherwise, the return is free of charge. Non-package items will be collected from you. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you with the sending of your declaration of revocation or the goods, for us with their receipt.
Exclusion or premature termination of the right of revocation
The right of revocation does not exist when the delivered goods are made according to the customer specification or are clearly tailored to the personal requirements or when delivering audio or video recordings or software, if the delivered data carriers have been unsealed by you.
The right of revocation does not exist with contracts
-For the supply of sealed goods which, for reasons of health or hygiene, are not suitable for return if their seal has been removed after delivery;
-For the supply of goods which, on account of their nature, have been inseparably mixed with other goods;
-For delivering sound or video recordings or computer software in a sealed package when the seal has been removed after delivery.
Notes on returns
The modalities mentioned in this section (“Notices of Return”) are not a prerequisite for the effective exercise of the right of revocation.
Customers are asked to notify the seller of the returned item. In this way, they enable the vendor to assign the products as quickly as possible.
Customers are asked to return the goods as a prepaid package to the seller and to keep the receipt document. The seller shall reimburse the customer in advance the port charges, if these are not to be borne by the buyer himself.
Customers are asked to avoid damage or contamination of the goods. If possible, the goods should be returned in original packaging with all accessories to the seller. If the original packaging is no longer in the possession of the seller, another suitable packaging should be used in order to ensure adequate protection against transport damage and to avoid possible claims for damages due to defective packaging.