General terms and conditions and other information
(The following T & Cs also contain legal information on your rights under the terms of the agreements on distance contracts and electronic commerce.)
1. Scope of application
2. Offers and performance descriptions
3. Ordering process and conclusion of contract
4. Prices and shipping costs
5. Delivery, product availability
6. Payment conditions
7. Reservation of title
8. Warranty and guarantee
9. Liability
10. Storage of contract text
11. Privacy Policy
12. Jurisdiction, applicable law, language of contract
1. Scope of application
1.1. For the business relationship between Synapsis New Technology UG (limited liability), Descostraße 16, 76307 Karlsbad (called “Seller”) and the customer (called “Customer”) the following general terms and conditions shall apply in their version valid at the time of order.
1.2. You can reach our customer service for questions and complaints on working days from [9:00 AM] to [5:00 PM] by [0049 7248-911-771] as well as by e-mail at info@synapsis-nt.de.
1.3. Consumers shall be any natural person who concludes a legal transaction for a purpose which can not be predominantly attributed to their commercial or independent professional activities (§ 13 BGB).
1.4. Customer’s terms and conditions shall not be recognized unless the seller expressly agrees to their validity.
2. Offers and performance descriptions
2.1. The presentation of the products in the online shop is not a legally binding offer, but a request for an order. Performance descriptions in catalogs as well as on the websites of the seller have not the character of an assurance or guarantee.
2.2. All offers are valid as long as stocks last, unless otherwise stated. Errors and omissions are reserved.
3. Ordering process and conclusion of contract
3.1. The customer can select products from the assortment of the seller without obligation and collect them via the [add to cart] button in a so-called shopping cart. Afterwards, the customer can go to the end of the ordering process via the [Continue Checkout] button within the shopping cart.
3.2. Via the [Buy] button, the customer makes a binding request to purchase the goods in the shopping cart. Before sending the order, the customer can change and view the data at any time. Required details are marked accordingly.
3.3. Then the seller sends to the customer an automatic acknowledgment of receipt by e-mail in which the order of the customer is listed and which the customer can print out using the function “print” (order confirmation). The automatic confirmation of receipt only documents that the customer’s order has been received by the seller and does not constitute acceptance of the order. The purchase contract is only concluded when the seller confirms the order to the customer within two days with a second e-mail including confirmation and invoice or dispatches the ordered product to the customer within 2 days
3.4. If the seller allows a prepayment, the contract starts with the provision of the bank data and payment request. If, despite the due date, the payment has not been received by the Seller after 10 calendar days after the order has been sent, the vendor will terminate the contract with the result that the order has lapsed and the seller does not have a delivery obligation. The order is then terminated for the buyer and seller without further consequences. The longest timeframe for reservation of article with prepayment payments therefore are 10 calendar days.
4. Prices and shipping costs
4.1. All prices shown on the website of the seller are inclusive of the applicable statutory value-added tax.
4.2. In addition to the stated prices, the seller will charge shipping for the delivery. The shipping costs are clearly communicated to the buyer on a separate information page and during the ordering process
5. Delivery, product availability
5.1. If advance payment has been agreed, delivery will be made upon receipt of the invoice amount.
5.2. Should not all ordered products be on stock, the seller is entitled to partial deliveries at his own expense, insofar as this is reasonable to the customer.
5.3. Should the delivery of the goods fail due to fault of the buyer despite three attempts to deliver the goods, the seller can withdraw from the contract. Possible payments will be reimbursed to the customer without delay.
5.4. If the ordered product is not available, because the seller is not supplied with this product by its supplier without own fault, the seller can withdraw from the contract. In this case, the seller will inform the customer immediately and, if necessary, propose the delivery of a comparable product. If a comparable product is not available or if the customer does not want to receive a comparable product, the seller will immediately refund possible payments of the customer.
5.5. Customers will be informed about delivery times and delivery restrictions (for example, restrictions on deliveries to specific countries) on a separate information page or within the respective product description.
6. Payment conditions
6.1. Customers can choose from the available payment methods before the completion of the order process. Customers are informed about the available payment methods on a separate information page.
6.2. If payment is possible by invoice, payment must be made within 30 days of receipt of the invoice. For all other payment methods, the payment must be made in advance without any deduction.
6.3. If third parties are instructed with the payment processing (e.g. Paypal) their general terms and conditions of business apply.
6.4. If the payment is due according to the calendar, the customer already is in default. In this case customers shall pay late payment interests.
6.5. The customer’s obligation to pay late payment interests not exclude the seller from asserting further default damages.
6.6. The customer is only entitled to set off his counterclaims if his counterclaims have been legally established or recognized by the seller. The customer can only exercise a right of retention insofar as the claims result from the same contractual relationship.
7. Reservation of title
The goods delivered remain the property of the vendor until full payment has been received.
8. Warranty and guarantee
8.1. The warranty is determined by law.
8.1. There is a guarantee for the goods supplied by the seller if this has been expressly given. Customers are informed about the warranty conditions before the initiation of the ordering process.
9. Liability
9.1. The following exclusions and limitations of liability apply to the liability of the seller for damages without prejudice to the other statutory requirements.
9.2. The seller is liable without limitation, insofar as the cause of the damage is based on intent or gross negligence.
9.3. Furthermore, the seller is liable for the slightly negligent breach of essential obligations whose violation jeopardizes the attainment of the purpose of the contract or for the violation of obligations which fulfill the proper execution of the contract at all and which the customer regularly trusts. In this case, however, the seller is only liable for the foreseeable, contract-typical damage. The Seller is not liable for the slightly negligent violation of obligations other than those specified in the preceding sentences.
9.4. The limitations of liability do not apply in case of injury to life, body and health, for a defect after assumption of a guarantee, for the quality of the product and in case of cunningly concealed deficiency. Liability under the Product Liability Act remains unaffected.
9.5. Insofar as the Seller’s liability is excluded or restricted, this also applies to the personal liability of employees, representatives and vicarious agents.
10. Storage of the contract text
10.1. The customer can print out contract text before submitting the order to the seller by using the print function of his browser in the last step of the order.
10.2. The seller also sends the customer an order confirmation with all order data to the e-mail address specified by him. With the order confirmation, the customer also receives a copy of the GTC, including instructions for revocation and the instructions on shipping costs, as well as terms of delivery and payment. If you have registered in our shop you can see your orders placed in your profile area. We also store the text of the contract but do not make it available on the Internet.
11. Privacy Policy
11.1. The seller processes personal data of the customer according to the legal requirements.
11.2. The personal data (such as name, e-mail address, address, payment data) for the purpose of ordering goods are used by the vendor to fulfill and process the contract. These data are treated confidentially and are not passed on to third parties who are not involved in the ordering, delivery and payment process.
11.3. The customer has the right, on request, to receive information about the personal data that has been saved by the seller about him. In addition, he has the right to correct incorrect data, to block and delete his personal data, insofar as no statutory retention requirement exists.
11.4. For further information on the type, scope, location and purpose of the collection, processing and use of the necessary personal data by the seller, please refer to the data protection statement.
12. Jurisdiction, applicable law, contractual language
12.1. Jurisdiction and place of performance shall be the place of business of the seller if the customer is a merchant, a legal person of public law or a public special fund.
12.2. The contract language is German.
